Frequently Asked Questions

Where do you ship?

We offer worldwide delivery. Every order is carefully packed and shipped with tracking.

How long does shipping take?

Orders are typically processed within 2–5 business days. Delivery times vary by destination and generally range between 10–25 business days.

Are your rugs vintage?

Yes. Every rug is a genuine vintage piece, selected for its character, craftsmanship, and individuality.

Will I receive the exact rug shown?

Yes. The rug photographed is the exact rug you will receive.

Are your rugs cleaned before shipping?

Yes. Every rug is professionally cleaned and inspected before being packed and shipped.

Can I reserve a rug?

Because most pieces are unique, we cannot guarantee availability until an order is completed.

Do colors look exactly the same in person?

We photograph every piece as accurately as possible. Slight variations may occur depending on your screen settings and natural lighting conditions.

Do you accept returns?

We accept returns within 7 days of delivery. Items must be returned in their original condition. Please refer to our Refund Policy for complete details.

Why NAADRA?

NAADRA means rare. We curate vintage pieces chosen for their individuality, history, and timeless character. Each piece is selected to be collected, not mass produced

How can I track my order?

Once your order ships, you will receive a tracking number by email. You can also use our Track Your Order page.

How can I contact you?

For any questions, please contact us at:
contact@naadra.co