FREQUENTLY ASKED QUESTIONS

WHERE DO YOU SHIP?

We offer worldwide delivery. Every order is carefully packed and shipped with tracking.

HOW LONG DOES SHIPPING TAKE?

Orders are typically processed within 2–5 business days. Delivery times vary by destination and generally range between 10–25 business days.

WHAT IS THE PASSAGE MADE FROM?

The Passage is handcrafted from premium full-grain leather selected for its durability, character, and ability to develop a rich patina over time.

IS THE LEATHER GENUINE?

Yes. We use genuine full-grain leather, the highest quality layer of the hide, chosen for its strength and natural character.

WHAT ARE THE DIMENSIONS OF THE BAG?

The Passage measures approximately 21 × 12 × 12 inches, offering generous space for clothing, footwear, and travel essentials.

IS THE BAG SUITABLE FOR AIR TRAVEL?

Yes. The Passage is designed for weekend escapes, road trips, and travel. We recommend checking your airline’s carry-on requirements before flying.

HOW WILL THE LEATHER AGE?

Full-grain leather naturally develops a unique patina with use. Small variations, markings, and creases are part of the material’s authenticity and become more distinctive over time.

IS EVERY BAG IDENTICAL?

Each piece is handcrafted from natural leather. Slight variations in grain, markings, and tone are part of the character of the material and make every bag unique.

DO YOU ACCEPT RETURNS?

We accept returns within 7 days of delivery. Items must be returned unused and in their original condition. Please refer to our Refund Policy for complete details.

HOW CAN I TRACK MY ORDER?

Once your order ships, you will receive a tracking number by email. You can also use our Track Your Order page.

WHY NAADRA?

NAADRA means rare. We create timeless pieces designed to be carried often, age beautifully, and remain relevant long after trends have passed.

HOW CAN I CONTACT YOU?

For any questions, please contact us at:

contact@naadra.co